Viewing Entitlements

FlexNet Operations 2014

Entitle Customers

The Entitle Customers to Licenses page displays entitlements. To view all entitlements, select Entitlement ID, Orderable, or Sold To from the Search In drop-down, and click Simple Search. You can also search for entitlements based on specific criteria.

From this page, you can:

Action

Description

Edit an entitlement

To edit an entitlement, click its entitlement ID. This opens the entitlement’s Create an Entitlement page.

Add a new entitlement

To add a new entitlement, click Create an Entitlement.

Add a new bulk entitlement

To add a new bulk entitlement, click Create a Bulk Entitlement.

Change the state of an entitlement

To change the state of one or more entitlements, select the entitlements, click the Change State drop-down, and select a state. Entitlements can be in one of the following states: Draft, Deployed, Test, Inactive, or Obsolete.

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Draft: Draft entitlements can be created only from deployed products and suites.

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Deployed: Deploying a draft entitlement automatically deploys all line items on the entitlement and allows the line items to be activated, upgraded, upsold, or renewed. Line items added to a deployed entitlement must be manually deployed before they can be activated.

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Inactive: If an entitlement is made inactive, all of the line items in the entitlement are made inactive and cannot be activated, upgraded, upsold, or renewed. Existing fulfillments against an inactive line item cannot be returned, repaired, or rehosted.

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Obsolete: An entitlement can be made obsolete if it is no longer required or it was created and deployed in error. An obsolete line item cannot be fulfilled. Fulfillments of an obsolete entitlement line item cannot be rehosted.

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Test: Test entitlements cannot be changed to any other state. They can be created from draft products and suites. Test entitlement line items can be activated, upgraded, upsold, renewed, or deleted. Test fulfillments created from test entitlements can be returned, repaired, rehosted, and deleted.

Activate licenses for an entitlement

To activate licenses for an entitlement, check the entitlement and click Activate. The activatable line items on the entitlement are displayed.

Delete an entitlement

To delete an entitlement, check one or more entitlements and click Delete.

Print an entitlement

To print an entitlement, check one or more entitlements and click Print.

Copy

To create a copy of an entitlement, check one entitlement and click Add > Copy. A new entitlement will be created. Copies of all line items in the selected entitlement will also be created.

Transfer

To transfer an entitlement to a different company, select the entitlement and click Transfer.

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Viewing Entitlements

FlexNet Operations 2014 Help Library

June 2015